J&J Petite Boutique Returns
Please carefully review our Return / Exchange Policy and Instructions below. Feel free to email firstname.lastname@example.org with any questions.
Please look over your order as soon as you get it in your hands. Contact us as soon as possible if you think you have received a defective item. Contact our customer service team within 3 business days of receipt of your order at email@example.com. If you were sent incorrect items or are missing items from your order, please contact our customer service team at firstname.lastname@example.org as soon as possible so we can get the mishap sorted out for you!
Here is a simple run-down of the rules and procedures for returns:
- Items can be returned for store credit only, issued in the form of a gift card sent via email. We cannot issue refunds.
- All returns must be received within 20 days of the date that we ship out your order.
- Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
- All jewelry, accessories, and sunglasses are FINAL SALE and are not eligible for return on exchange.
- Returned items must remain un-washed, un-worn, and all tags including J&J Petite Boutique hangtags must still be attached.
- Include your return form and original receipt. (It helps us out if you circle the item(s) you wish to return.)
- Shipping is non-refundable, unless there was a mistake on our end.
- Please allow our team 5-7 business days to process your return once it is received at our warehouse.
*Please allow 5-10 days for package transit. This will ensure that we receive your return within the 20 day window.
We have a limited number of items featured on the site and, because of this, we cannot guarantee an exchange. If an exchange is not possible we will issue you a store credit in the form of a gift card sent via email as soon as possible. If the right size in the right style is available, you can use your gift card to purchase the item.
Gift Cards (Store Credit)
Store credit is issued in the form of a gift card and sent via email. If we missed anything please contact us at: email@example.com.
- If the item you are ordering is more than your gift card is worth, an additional form of payment will be required at checkout.
- Gift cards expire 12 months from the date of purchase.
- Your use of the Gift Card constitutes your agreement to our J&J Petite Boutique Terms & Conditions.
Changing or Cancelling Your Order
Contact us immediately if you need to change or cancel your order. Once the order is processed (usually within 2-4 hours) we will be unable to make any changes to your order.
Adding Items to an Order You Just Placed
We may be able to add an item to your existing order, but only if we have not already processed your order (usually within 2-4 hours). We cannot add additional items to your order once it has been processed. If you miss that window, place a new order for that item, and, if it is within 24 hours of your previous order, contact us immediately. We will do our best to ship it out with your first order or waive the shipping fee on this additional order. Just email us at firstname.lastname@example.org and include both order numbers in your message.